TYPE OF INFORMATION WE COLLECT
What is Personally Identifiable Information?
Personally Identifiable Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. This includes information like your real name, email address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. You can choose not to provide information to us, but in general some information about you is required in order for you to book travel or initiate other transactions on our site.
Email and Other Voluntary Communications – You may also choose to communicate with FlyFar.com.au through email, via our website, via telephone, in writing, or through any other means. We collect all information in these communications therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.
Use of Personally Identifiable Information
Automatic Collection of Non-Personally Identifiable Information
Information We Use
FlyFar.com.au may use the Personally Identifiable Information collected through our website primarily for such purposes as: providing services and support to users; improving our website, including tailoring it to users’ preferences; responding to users’ questions, inquiries, comments and instructions as well as maintaining the security and integrity of our systems. In general, we use the Personally Identifiable Information collected on our website to enable you to make travel reservations and other travel-related purchases online. When you make a reservation or online purchase with FlyFar.com.au, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation. We also use the Non-Personally Identifiable Information collected automatically by our servers to help us administer and improve our website. Your PII will be retained as required for fulfillment of our legal rights and obligations, as described to you at the point of collection or otherwise until the purpose for which it was collected has been fulfilled.
HOW WE DISCLOSE THE INFORMATION WE COLLECT
Disclosure of Information
Laws and Legal Rights
We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions, or to protect the safety and/or security of our users, our website and/or the general public.
Third Parties Generally
We may provide to third parties, information about you that may or may not allow you to be identified or contacted, including where such information is combined with similar information of other users of our website. Third party vendors may have access to and may collect information needed to perform their functions and are not permitted to share or use the information for any other purpose. For instance, we may provide information to third parties regarding the number of unique users who visit our website, the demographic breakdown of the registered users of our website, the necessary data to complete transactions or the activities that visitors to our website engage in while on our website. The third parties to which we may provide this information may include potential or actual commercial or deal partners, sponsors, licensees, researchers and other similar parties.
FlyFar.com.au will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.
Data storage outside of Canada
PRIVACY POLICIES RELATED TO TECHNOLOGY
We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link in each and every mailing. This way you control the emails that you do and do not wish to receive from us. FlyFar.com.au will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 days of your original request. Please note that during this 10 day period you may or may not receive another email send from us. Once you have unsubscribed from any email send FlyFar.com.au must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of FlyFar.com.au’s email communications includes a relevant subject line, our full company name, our postal address, IATA number and an easy method of contacting us at any time.
What kind of emails do we send?
We send a variety of email communications to our customers. If you have recently searched for a flight, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you. If you complete a purchase with us, we will send you an email confirming that purchase and three days post purchase up until the time you travel, we may send a reconfirmation email to recap your flight details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest. You may receive email communications 2-4 times weekly. When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our weekly Top Deals Newsletter. We may send you an email regarding any FlyFar.com.au Price Drop Protection communication which may or may not include periodic updates on balances, new credits earned, expiration notices or travel products or services that we feel may be of interest to you. We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For example if you search for a flight to Vancouver, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we can continue to help you complete it. We may also send an email offering a nearby hotel or car rental to package with a flight that you have already purchased. You may receive these types of email communications if (a) you are a My FlyFar.com.au Account holder and abandon a search from our website (b) you click from any one of our FlyFar.com.au emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon your search. All customers that complete a booking on the FlyFar.com.au website will automatically have a My FlyFar.com.au Account created. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, if you choose to opt-in to our Top Deals weekly publication you will also receive a welcome email indicating your subscription confirmation. If you are the Main Account holder of a My FlyFar.com.au Account you may receive an email on your birthday if the information is provided to FlyFar.com.au at the time of registration or any time thereafter.
Advertising within email communications
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please go to http://www.networkadvertising.org/managing/opt_out.asp. Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Gmail). Please see your email client for more information.
My FlyFar.com.au Accounts
When registered for a My FlyFar.com.au Account you can: choose not to provide us with any or all of your personal travel information or preferences such as preferred seating, special meal requests and frequent flyer numbers. However, providing this information will assist in faster checkouts and may be required to take advantage of certain features offered through this program. The user may add personal travel information or preferences for friends of family and delete these travelers at any time. The option to unsubscribe to our commercial messages is available at any time. Contact us via the Account Help link at any time with questions on your MyFlyFar.com.au Account. View current and past flight bookings made with us. View your past search history made on our website. Update your email address, name and password at any time. Take advantage of Price Drop Protection on products to which it is offered. We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My FlyFar.com.au Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.
Sale of Business
The advertisements you see on this website are served by us or by our service providers. Third parties, such as our business partners and ad networks, may be allowed to collect information about the activities of users of our website through cookies and other technologies. The information gathered by these third parties is used to make predictions about characteristics, interests or preferences and to display advertisements on our sites and across the internet that are tailored to your actions.
Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and not tailored to online behavioral information about you. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.
FlyFar.com.au will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of FlyFar.com.au. In certain situations, you may link to another site within a FlyFar.com.au frame that shows a FlyFar.com.au URL. In these cases FlyFar.com.au makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the FlyFar.com.au frame and URL, each site is responsible for its own privacy practices.
How to Contact Us
UPDATED: October 2019