Frequently Asked Questions

Find the answers to the most frequently asked questions.

Electronic Tickets

In most cases electronic tickets are sent immediately after booking, however, some tickets may take 1-2 business days to be issued. This is dependent on the type of flight ticket purchased. If you have not received your electronic ticket(s) within 3 business days from the time of booking or, if you are travelling last minute and have not yet received your electronic tickets please email sales@flyfar.com.au.

Baggage

Baggage allowance varies by airline and by route. For up to date baggage information please check with the airline directly. You can view a list of airline telephone numbers here.

Reconfirming a Flight

We recommend that all travellers reconfirm their flight reservation with the airline at least 24 hours prior to departure. You can confirm your flight by visiting the airline’s website and retrieving the booking using the airline confirmation number provided on your electronic tickets or by calling them directly.  Be sure not to confuse the airline confirmation number with your FlyFar.com.au confirmation number. The FlyFar.com.au confirmation number cannot be used to retrieve information directly with the airline.

Schedule Changes

All flight changes are governed by the airlines directly and can occur for many reasons including inclement weather, mechanical or crew issues, civil/political unrest, not enough occupied seats etc. If your flight has changed, you will be notified by email or telephone from a FlyFar representative. We will work with the airline on your behalf to determine the best possible options which could include rescheduling, rerouting or cancellations/refunds.

Airline Confirmation Number

Electronic tickets will typically include both a FlyFar.com.au and an airline confirmation number.  Be sure not to confuse the airline confirmation with your FlyFar.com.au confirmation number. The FlyFar.com.au confirmation number cannot be used to retrieve information directly with the airline.

Cancelling/Changing a Flight

If you wish to change or cancel your flight, please keep in mind that many tickets in economy class are non-refundable and non-exchangeable. In the case that the ticket purchased is refundable, it will be subject to a change or cancellation fee from both the airline and FlyFar. Refunds from the airline can take up to 6 weeks to process. Please contact us directly to cancel or change your flight at 1300 014 402.

Seat Selection

All seat selection requests must be managed with the airline directly. Unfortunately, FlyFar does not have control nor access to all available seating options. You can view a list of airline telephone numbers here.

Credit Card Verifications

If you’ve failed to provide accurate and/or complete credit card verification information, you will receive an email, “Credit Card Verification Request” from our FlyFar online monitoring team. Please note that your booking is not complete and the fare is subject to change until your tickets have been issued. Please respond to the email sent from our monitoring team as soon as possible to avoid any increases in fare or unavailability

Future Travel Credits

If you are holding a future travel credit with an airline, please contact us to complete your flight reservation. We can be reached 24/7 at 1300 014 402.

 

Overcharges

Once a flight booking has been made, your credit card will be charged the total amount stated throughout the booking process. You will be charged in Australian dollars unless otherwise stated. Please note that your credit card statement may show one or more charges equal to the total charge listed. Please email us at sales@flyfar.com.au if you notice a discrepancy between advertised fare and the fare charged. Please include a copy of your credit card statement and your confirmation number.

Airline Refunds

Refunds issued by an airline when a cancellation has been processed can take up to 6 weeks to appear on your credit card statement. If it has been more than 6 weeks and you have still not received your refund, please contact us at sales@flyfar.com.au.

Special Requests

Special meals and requests such as wheelchair assistance and frequent flyer points can be added to your reservation by contacting the airline directly.

Unaccompanied Minors

Most airlines provide unaccompanied minor service. Each airline’s policy is unique and programs for unaccompanied minors can change at any time. Please check with the airline directly for the most up-to-date information on unaccompanied minor travel.

Invoices

Once your booking has been confirmed and ticketed you will receive a summary of your booking email with a FlyFar.com.au confirmation number.  This email is your invoice as all charges are stated in the pricing details section. If you would like an additional copy of your invoice or have not received the original please email us as soon as possible at sales@flyfar.com.au.